LOCAL TAXES
Local taxes and import duties are the responsibility of the buyer.
STOCK AVAILABILITY
Unless otherwise noted, all items listed on our site are
usually available and ready for small order purchase (<=100 pcs).
We carry large stock on some items, and smaller stock on other items.
Please be advised that orders may have a 4-8 week lead time,
depending on the size of the order and the products' specific
availibility.
CLAIMS
All goods are packed for air freight in shock proof packaging, transit damage is the responsibility of the carrier
and must be reported immediately to the carrier's representative. We will process your claim for damaged goods,
but claims will only be accepted if you have reported the damage to the carrier. In the case of couriers or shipment
methods that require a signature on delivery, it is important to note on the signature sheet that the goods have been
delivered with damageed packing or wrapping. Please if at all possible photograph the damage before opening the package.
We have a very good record of recovery of costs from carriers where these simple instructions have been followed.
PRODUCT WARRANTIES
All the Acme Systems products are 100% tested at the factory. These devices are
sensitive electronic components, and must be handled with care,
especially concerning damage by ESD (electrostatic discharge).
Any returned merchandise must be accompanied by an RMA (return
material authorization) number. Please contact Acme Systems
to obtain an RMA.
ALL THE PRODUCTS ARE WARRANTED FOR A PERIOD OF ONE 1 YEAR.
Functional Defects:
Acme Systems shall, at its discretion, replace or repair any
board that is found to be functionally defective when inspected
in accordance to Acme Systems's test procedures.
Warranty shall be void under the following conditions:
- signs of undue mechanical stress forced on the module .
- PCB damaged.
- circuit modified in any way, including addition or removal of components.
- PCB tampered by grinding, engraving, drilling or application of coatings of any kind soldering to the bezel or modifying the bezel in any way.
The liability of Acme Systems is limited to replacement or repair of the
defective items on the terms set forth and shall not be responsible for
any subsequent or consequential events.
Life support
These products are not designed for use in life support appliances,
devices or systems where malfunction of these products can reasonably
be expected to result in personal injury. Acme Systems srl customers
using or selling these products for use in such applications
do so at their own risk and agree to fully indemnify Acme Systems srl
for any damages resulting from such application.
LIMITATION OF LIABILITY:
Acme Systems srl assumes no liability for the following:
- Third party claims against you or your company for damages.
- Overall product failure due to a Acme Systems component.
- Medical or life support device failure.
RETURN POLICY (RMA)
All of our product specifications are available on our web site
http://www.acmesystems.it.
Please make sure that the product(s)
you select will meet your project requirements.
There is a 30% Restock fee on returned non-defective items.
If the sealed board box is unopened and not damaged, we can arrange
a full refund for the merchandise, less ship charges (to you and
back to us). There are no other exceptions to this policy, as we
can no longer sell the unit as 'new' once it has been out in the field.
Refund amounts will be based the purchase price.
All returns must have an RMA number issued by Acme Systems srl.
Please contact us at: reseller@acmesystems.it to discuss the nature of
your problem or reason for return. We do not issue RMA requests
via the phone or through a post in our forum. All RMA requests
must include Customer name, invoice number, and a complete description
of the problem in the email.
RMA Numbers are only valid for 15 days from the date they are issued.
Please include your original receipt, RMA number, and printed email
showing the thread discussing your problem and the Acme Systems RMA issuance.
Acme Systems will examine / test your RMA and email you with the
status (credit memo, ship out replacement, etc.) within 15 days of receipt.
All RMA replacement items will ship out via courier 5-Day.
The Customer is responsible for return shipping and insurance
of the item(s). Please make sure that your RMA number is on the
shipping label and that the package is packed well to avoid additional
damage due to shipping. Damage or loss incurred on the return shipping
is their responsibility of the Customer. Acme Systems will not refund
or replace RMA items that are lost or damaged during shipment to us.
Customers must pay for all return shipping and the shipping costs
incurred shipping a replacement unit. Discounted shipping may apply
for the replacement shipping (back to Customer), each case is handled
on an individual basis.
Once the returned item(s) are received, Acme Systems will examine
and test the unit(s) to determine the best course of action -- refund,
repair, replace, or verify functionality. Please note: modifying or
damaging a product in any way VOIDS ALL WARRANTIES and no refund
or replacement will be granted after inspection.
PRIVACY POLICY
The Acme Systems Privacy Policy is very simple - we never sell, rent,
or give your information to anyone. We ask for your phone number
when placing an order in case of a question or problem when processing
or shipping your order. Your email address is required so we can send
you your order confirmation and tracking information once your order
ships. Please be aware that without the phone or email address
information, we may be unable to contact you regarding your order,
thus causing a delay in processing or shipping of your order.
